Last Updated: January 15, 2025
Welcome to our Privacy Policy. Your privacy is critically important to us. This policy outlines how we collect, use, protect, and share your personal information when you use our services. We are committed to maintaining the trust and confidence of our users and ensuring transparency in our data practices.
This policy applies to all TuteTime users — students, parents, tutors, and visitors. By using our platform, you agree to the practices described below.
TuteTime (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our tutoring platform. Please read this policy carefully.
2.1 Personal Information
We may collect the following personal information when you register or use our services:
- Account Information: Name, email address, phone number, and profile photo.
- Student Information: Grade level, subjects of interest, learning goals, and academic history.
- Tutor Information: Educational qualifications, teaching experience, verification documents, and background check results.
- Payment Information: Billing address and payment method details. We do not store full credit card numbers — payments are processed securely through our payment partners.
2.2 Automatically Collected Information
- Usage Data: Pages visited, time spent, features used, and interaction patterns.
- Device Data: IP address, browser type, operating system, and device identifiers.
- Session Data: Session recordings and chat transcripts for quality assurance and safety monitoring.
We use the collected information for the following purposes:
- To provide, maintain, and improve our tutoring platform and services.
- To match students with appropriate tutors based on subject, grade, and learning goals.
- To process payments and maintain billing records.
- To communicate with you about your account, sessions, and platform updates.
- To monitor session quality and ensure platform safety.
- To comply with legal obligations and enforce our Terms & Conditions.
- To send promotional communications (with your consent, which you may withdraw at any time).
We implement industry-standard security measures including encryption (SSL/TLS), access controls, and regular security audits. However, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security of your data.
We retain your personal information for as long as your account is active or as needed to provide services. Session recordings are retained for 90 days for quality assurance. We may retain certain information for longer periods as required by law or for legitimate business purposes.
Users under 18 require parental consent. Under-13 users need verified parental consent before any data collection begins.
Our platform is designed for learners of all ages. For users under 18, we require parental consent. We do not knowingly collect personal information from children under 13 without verified parental consent. Parents may review, delete, or refuse further collection of their child's information by contacting us.
Depending on your jurisdiction, you may have the right to:
- Access, correct, or delete your personal data.
- Object to or restrict processing of your data.
- Data portability — receive your data in a structured, commonly used format.
- Withdraw consent where processing is based on consent.
- Lodge a complaint with your local data protection authority.
We may update this Privacy Policy from time to time. We will notify you of material changes via email or through a notice on our platform. Your continued use after such changes constitutes acceptance.
For questions about this Privacy Policy or to exercise your rights, contact us at support@tutetime.com or visit our Contact page.